Returns & Refund Policy

Modification Request

No worries, if you would like to make any changes to your order, please let us know as soon as possible.

Modifications to your order are only possible within 24 hours after placing it.

Please Note: Once your order is being processed or in transit, we can no longer make any modifications for you.

Return:

Your satisfaction is our #1 priority.

We will send the new item to you as a replacement without any extra fee on your side if you have one of the problems below:

  • non-receipt of the product within the guaranteed time (20 days excluding 5-7 days of processing);
  • receipt of a wrong item (wrong customized information on the product, wrong product or blurry product); and
  • receipt of a damaged product (broken).

Please Note: If you don't wish to receive a replacement, you can opt for a full refund instead. In this case, there's no need to return the wrong or defective item, saving you the cost of return shipping.

Refund:

We do not process a refund in the following cases:

  • your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
  • your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivery" in the tracking system, having been shipped into your mailbox but gotten lost).

* If you wish to request a refund, please do so within 15 days after the guaranteed delivery period (20 days) has expired. You can submit your request by sending us a message through the Contact Us page. Please note that if 35 days have passed since your purchase, we will not be able to offer you a refund or exchange.

If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.

Exchanges

Unfortunately, we cannot accept exchanges or returns for size issues unless we sent you the wrong item. However, if you encounter any problems with stitching or printing quality, we are happy to help! Please reach out to us first, and we will provide detailed instructions on how to proceed.

Please do not send your purchase back to us unless we have authorized you to do so.

Need help?
Contact us at support@reefababy.com for questions related to refunds and returns.